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Council Withdraws Funding for Vulnerable Adult Service Hartlepool Council is to withdraw funding for the Homecall Service from February next year. The service, which is administered by the Thirteen Group, provides alarm monitoring and a response service to vulnerable people living alone who have medical conditions or who may be susceptible to having falls within their own homes. From February next year, the service will cost pensioners and other vulnerable adults up to £25 per month which is more than any other Teesside authority. In a leaflet being sent to those currently receiving the service, the council has advised residents that the service will no longer free of charge in Hartlepool after 18th February, 2018. The leaflet goes on to explain that the service had been heavily subsidised by Hartlepool Borough Council but due to “significant financial challenges in this period of austerity the Council has recently reviewed all services provided through contracts with Thirteen and has taken the difficult decision to use the reducing funding that's available to fund services for individuals with more complex needs.' The leaflet also states that that anyone who feels that they can't afford to pay for the service and believes that by  removing it will leave them at risk should contact the council who “will be happy to talk you through the options available.” Options The paid service being offered by Thirteen from February next year offers three different packages with varying costs: Package 1 includes alarm monitoring and responding as needed together with a key holding service. The cost will be £3.99 plus VAT (total £4.79 p.w.) Monthly cost £20.75 Package 2 includes alarm monitoring and response service including fire monitoring with key-holding service Package 3 includes alarm monitoring and response service specifically for falls together with a key-holding service/free key-holding. Packages 2 & 3 are both £4.99 plus VAT p.w. - total £5.99 p.w. (monthly cost £25.95). Comparison The equivalent of the HomeCall Service is provided by all five authorities within Teesside through a variety of service providers. Stockton Borough Council (Service Provider: Telecare) Telecare provide a full service for the single charge of £3.92 p.w. (Monthly £16.99) Redcar and Cleveland Borough Council (Service Provider: Coast and Country) Coast and Country do not hold keys (access via relatives/key safe outside)  Level 1 - pendant & equipment only - £3.85 p.w. (monthly £16.69)  Level 2 - includes assistance on site for falls etc. £5.05 p.w. (Monthly £21.88)                              Darlington Borough Council (Service Provider: Lifeline) Lifeline offers a full service for £5.28 p.w.  (Monthly £22.88) Middlesbrough Borough Council (Service Provider: Connected Care) Connected Care offers a full service including key holding and assistance for falls for £4.57 (Monthly: £19.80) Hartlepool Borough Council (Service Provider: Thirteen Group) (Proposed charges from 18th February, 2108)            Level 1 Monitoring alarm/response/keyholding £3.99 p.w. PLUS VAT = £4.79p.w. (Monthly: £20.76) Level 2 Monitoring alarm/fire monitoring/keys  £4.99 p.w. PLUS VAT = £5.99p.w. (Monthly: £25.96) Level 3 Monitoring alarm/response specifically for falls/keys - as above - £5.99p.w. (Monthly: £25.96) Only Hartlepool Borough Council by way of Thirteen Group will charge VAT on the service provided. All of the other four authorities within the Combined Authority  claim VAT exemption on medical grounds. The service which will be offered by Hartlepool Council from February will be more expensive than the service offered by any other authority within the Tees Valley Combined Authority . In fact, the cheapest package available to Hartlepool residents will still cost more than the most expensive level of cover offered to residents of Stockton-on-Tees.

The Letter from Thirteen

Council Withdraws Funding for Vulnerable Adult Service Hartlepool Council is to withdraw funding for the Homecall Service from February next year. The service, which is administered by the Thirteen Group, provides alarm monitoring and a response service to vulnerable people living alone who have medical conditions or who may be susceptible to having falls within their own homes. From February next year, the service will cost pensioners and other vulnerable adults up to £25 per month which is more than any other Teesside authority. In a leaflet being sent to those currently receiving the service, the council has advised residents that the service will no longer free of charge in Hartlepool after 18th February, 2018. The leaflet goes on to explain that the service had been heavily subsidised by Hartlepool Borough Council but due to “significant financial challenges in this period of austerity the Council has recently reviewed all services provided through contracts with Thirteen and has taken the difficult decision to use the reducing funding that's available to fund services for individuals with more complex needs.' The leaflet also states that that anyone who feels that they can't afford to pay for the service and believes that by  removing it will leave them at risk should contact the council who “will be happy to talk you through the options available.” Options The paid service being offered by Thirteen from February next year offers three different packages with varying costs: Package 1 includes alarm monitoring and responding as needed together with a key holding service. The cost will be £3.99 plus VAT (total £4.79 p.w.) Monthly cost £20.75 Package 2 includes alarm monitoring and response service including fire monitoring with key-holding service Package 3 includes alarm monitoring and response service specifically for falls together with a key-holding service/free key-holding. Packages 2 & 3 are both £4.99 plus VAT p.w. - total £5.99 p.w. (monthly cost £25.95). Comparison The equivalent of the HomeCall Service is provided by all five authorities within Teesside through a variety of service providers. Stockton Borough Council (Service Provider: Telecare) Telecare provide a full service for the single charge of £3.92 p.w. (Monthly £16.99) Redcar and Cleveland Borough Council (Service Provider: Coast and Country) Coast and Country do not hold keys (access via relatives/key safe outside)  Level 1 - pendant & equipment only - £3.85 p.w. (monthly £16.69)  Level 2 - includes assistance on site for falls etc. £5.05 p.w. (Monthly £21.88)                              Darlington Borough Council (Service Provider: Lifeline) Lifeline offers a full service for £5.28 p.w.  (Monthly £22.88) Middlesbrough Borough Council (Service Provider: Connected Care) Connected Care offers a full service including key holding and assistance for falls for £4.57 (Monthly: £19.80) Hartlepool Borough Council (Service Provider: Thirteen Group) (Proposed charges from 18th February, 2108)            Level 1 Monitoring alarm/response/keyholding £3.99 p.w. PLUS VAT = £4.79p.w. (Monthly: £20.76) Level 2 Monitoring alarm/fire monitoring/keys  £4.99 p.w. PLUS VAT = £5.99p.w. (Monthly: £25.96) Level 3 Monitoring alarm/response specifically for falls/keys - as above - £5.99p.w. (Monthly: £25.96) Only Hartlepool Borough Council by way of Thirteen Group will charge VAT on the service provided. All of the other four authorities within the Combined Authority claim VAT exemption on medical grounds. The service which will be offered by Hartlepool Council from February will be more expensive than the service offered by any other authority within the Tees Valley Combined Authority . In fact, the cheapest package available to
Council Withdraws Funding for Vulnerable Adult Service Hartlepool Council is to withdraw funding for the Homecall Service from February next year. The service, which is administered by the Thirteen Group, provides alarm monitoring and a response service to vulnerable people living alone who have medical conditions or who may be susceptible to having falls within their own homes. From February next year, the service will cost pensioners and other vulnerable adults up to £25 per month which is more than any other Teesside authority. In a leaflet being sent to those currently receiving the service, the council has advised residents that the service will no longer free of charge in Hartlepool after 18th February, 2018. The leaflet goes on to explain that the service had been heavily subsidised by Hartlepool Borough Council but due to “significant financial challenges in this period of austerity the Council has recently reviewed all services provided through contracts with Thirteen and has taken the difficult decision to use the reducing funding that's available to fund services for individuals with more complex needs.' The leaflet also states that that anyone who feels that they can't afford to pay for the service and believes that by  removing it will leave them at risk should contact the council who “will be happy to talk you through the options available.” Options The paid service being offered by Thirteen from February next year offers three different packages with varying costs: Package 1 includes alarm monitoring and responding as needed together with a key holding service. The cost will be £3.99 plus VAT (total £4.79 p.w.) Monthly cost £20.75 Package 2 includes alarm monitoring and response service including fire monitoring with key-holding service Package 3 includes alarm monitoring and response service specifically for falls together with a key-holding service/free key- holding. Packages 2 & 3 are both £4.99 plus VAT p.w. - total £5.99 p.w. (monthly cost £25.95). Comparison The equivalent of the HomeCall Service is provided by all five authorities within Teesside through a variety of service providers. Stockton Borough Council (Service Provider: Telecare) Telecare provide a full service for the single charge of £3.92 p.w. (Monthly £16.99) Redcar and Cleveland Borough Council (Service Provider: Coast and Country) Coast and Country do not hold keys (access via relatives/key safe outside)  Level 1 - pendant & equipment only - £3.85 p.w. (monthly £16.69)  Level 2 - includes assistance on site for falls etc. £5.05 p.w. (Monthly £21.88)                              Darlington Borough Council (Service Provider: Lifeline) Lifeline offers a full service for £5.28 p.w.  (Monthly £22.88) Middlesbrough Borough Council (Service Provider: Connected Care) Connected Care offers a full service including key holding and assistance for falls for £4.57 (Monthly: £19.80) Hartlepool Borough Council (Service Provider: Thirteen Group) (Proposed charges from 18th February, 2108)            Level 1 Monitoring alarm/response/keyholding £3.99 p.w. PLUS VAT = £4.79p.w. (Monthly: £20.76) Level 2 Monitoring alarm/fire monitoring/keys  £4.99 p.w. PLUS VAT = £5.99p.w. (Monthly: £25.96) Level 3 Monitoring alarm/response specifically for falls/keys - as above - £5.99p.w. (Monthly: £25.96) Only Hartlepool Borough Council by way of Thirteen Group will charge VAT on the service provided. All of the other four authorities within the Combined Authority claim VAT exemption on medical grounds. The service which will be offered by Hartlepool Council from February will be more expensive than the service offered by any other authority within the Tees Valley Combined Authority . In fact, the cheapest package available to Hartlepool residents will still cost more than the most expensive level of cover offered to residents of Stockton-on-Tees.
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